Category: SMS Refund


Verizon Wireless has learned that some customers may have signed up and been charged for certain third party premium text messaging services based on advertising that did not meet Verizon Wireless’ standards for the disclosure of pricing and subscription information. These charges were for content associated with several companies known variously as Game Theory, Neo Group, Bloosky, Ontario Corp., True Digit, MDK Media, ClickGen, and Hannum (although this name may not have appeared on the content or on your bill).

Verizon Wireless is offering a refund of all charges associated with these programs to customers who submit a claim form attesting that they were charged for these services without their authorization or without their having been told what they would be charged for them.

A full list of the names of the programs that are eligible for this refund as they would appear on your bill, and the five or six digit number known as a “short code” from which the text messages containing this content would have been received on your phone, can be found at this link.

You can determine if you were charged for content from these programs by referencing the provided list of short codes and compare them to any codes that may have appeared on the Data Charges section of your Verizon Wireless bill. Customers who are signed up for Verizon Wireless’ online “My Verizon” service can obtain copies of their detailed bills going back one year at www.verizonwireless.com.

Please do not use the claim form to submit claims for charges associated with third party charges that are not on the website or for any other Verizon Wireless services.

If your claim is approved, and you are a current Verizon Wireless customer, all refunds will be applied to your Verizon statement within 60 days of approval with the notation “PSMS refund.” If you are no longer a Verizon Wireless customer, you will receive a check for your refund.

If your claim has been rejected in whole or in part, you will be notified by mail.…


OVERVIEW OF THE SETTLEMENT

In connection with a settlement with the Consumer Financial Protection Bureau, the Federal Communications Commission, and State Attorneys General, Verizon Wireless has agreed to a refund program (“Refund Program”) for current and former Verizon Wireless account holders for unauthorized and previously un refunded commercial Premium Short Messaging Service (“Premium SMS”) charges originating from third-parties that may have been placed on Verizon’s Wireless telephone bills. Premium SMS charges are charges for content delivered by third party content providers through text message – such as sports or entertainment – that were placed on a wireless telephone consumer’s bill. Verizon Wireless discontinued its commercial Premium SMS program as of January 31, 2014.

Under the Refund Program, eligible consumers may receive a refund from Verizon Wireless for certain unauthorized and previously un refunded third-party Premium SMS charges.

If you are a current or former Verizon Wireless account holder and believe unauthorized Premium SMS charges from third-parties may have been placed on your Verizon Wireless telephone bill(s) since July 1, 2010 and you wish to receive a refund, you must complete and submit a claim form either (i) electronically though this website on or before December 31, 2015, or (ii) by U.S. Mail postmarked no later than December 31, 2015. Instructions and requirements for submitting a claim are provided on this website.

AVAILABLE BENEFITS
You may be entitled to a refund for unauthorized and previously unrefunded Premium SMS charges incurred since July 1, 2010. The final amount of the refund will be determined after the close of the claim period on December 31, 2015. Verizon Wireless will issue refunds for verified claims within 90 days after the close of the claim period by check, credit, or account offset. Former account holders may not receive a refund if the total refund due is $3.00 or less.

CLAIMING BENEFITS
To claim benefits you must submit a claim form by December 31, 2015. You may complete or download a claim form here. If you wish to view a billing summary of your Premium SMS charges to help you complete the claim form, you may request it here. Premium SMS billing summaries and information about the refund process are only available on this website or by calling the Refund Administrator at 1 (888) 726-7063. This information is NOT available from Verizon Wireless customer care.…