Verizon Wireless has learned that some customers may have signed up and been charged for certain third party premium text messaging services based on advertising that did not meet Verizon Wireless’ standards for the disclosure of pricing and subscription information. These charges were for content associated with several companies known variously as Game Theory, Neo Group, Bloosky, Ontario Corp., True Digit, MDK Media, ClickGen, and Hannum (although this name may not have appeared on the content or on your bill).
Verizon Wireless is offering a refund of all charges associated with these programs to customers who submit a claim form attesting that they were charged for these services without their authorization or without their having been told what they would be charged for them.
A full list of the names of the programs that are eligible for this refund as they would appear on your bill, and the five or six digit number known as a “short code” from which the text messages containing this content would have been received on your phone, can be found at this link.
You can determine if you were charged for content from these programs by referencing the provided list of short codes and compare them to any codes that may have appeared on the Data Charges section of your Verizon Wireless bill. Customers who are signed up for Verizon Wireless’ online “My Verizon” service can obtain copies of their detailed bills going back one year at www.verizonwireless.com.
Please do not use the claim form to submit claims for charges associated with third party charges that are not on the website or for any other Verizon Wireless services.
If your claim is approved, and you are a current Verizon Wireless customer, all refunds will be applied to your Verizon statement within 60 days of approval with the notation “PSMS refund.” If you are no longer a Verizon Wireless customer, you will receive a check for your refund.
If your claim has been rejected in whole or in part, you will be notified by mail.