Verizon Wireless Premium SMS Refund Program


In connection with a settlement with the Consumer Financial Protection Bureau, the Federal Communications Commission, and State Attorneys General, Verizon Wireless has agreed to a refund program (“Refund Program”) for current and former Verizon Wireless account holders for unauthorized and previously un refunded commercial Premium Short Messaging Service (“Premium SMS”) charges originating from third-parties that may have been placed on Verizon’s Wireless telephone bills. Premium SMS charges are charges for content delivered by third party content providers through text message – such as sports or entertainment – that were placed on a wireless telephone consumer’s bill. Verizon Wireless discontinued its commercial Premium SMS program as of January 31, 2014.

Under the Refund Program, eligible consumers may receive a refund from Verizon Wireless for certain unauthorized and previously un refunded third-party Premium SMS charges.

If you are a current or former Verizon Wireless account holder and believe unauthorized Premium SMS charges from third-parties may have been placed on your Verizon Wireless telephone bill(s) since July 1, 2010 and you wish to receive a refund, you must complete and submit a claim form either (i) electronically though this website on or before December 31, 2015, or (ii) by U.S. Mail postmarked no later than December 31, 2015. Instructions and requirements for submitting a claim are provided on this website.

You may be entitled to a refund for unauthorized and previously unrefunded Premium SMS charges incurred since July 1, 2010. The final amount of the refund will be determined after the close of the claim period on December 31, 2015. Verizon Wireless will issue refunds for verified claims within 90 days after the close of the claim period by check, credit, or account offset. Former account holders may not receive a refund if the total refund due is $3.00 or less.

To claim benefits you must submit a claim form by December 31, 2015. You may complete or download a claim form here. If you wish to view a billing summary of your Premium SMS charges to help you complete the claim form, you may request it here. Premium SMS billing summaries and information about the refund process are only available on this website or by calling the Refund Administrator at 1 (888) 726-7063. This information is NOT available from Verizon Wireless customer care.

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